As a surgery we are constantly looking for ways to improve services for patients and a while ago we introduced daily telephone appointments, giving patients the opportunity to speak to a doctor on the phone instead of having to come down to the surgery. The doctor can give advice, give reassurance or make appropriate arrangements.
Many patients are finding this much more convenient as they do not need to take time off work or arrange transport/childcare.
You can book a telephone appointment two ways. Firstly, you can book by calling appointments on 01706 346767 and ask for a telephone appointment consultation that day. You will be asked for a contact number for the doctor to call you back. We are unable to specify a time and the call from the Clinician will take place either during morning or afternoon surgery depending on which you are booked in to. It is important that you are available to speak to the doctor when he/she calls.
Secondly, if you are registered to use Patient Access (online access) you are now able to book these appointments online. You will be prompted to enter a contact number and reason and the doctor will call you back.
**Please be advised that the times shown for booking telephone appointments online are a guide only. You will receive a call from the Clinician that day from a private number. We cannot specify a time for this phone call only that it will be a morning or afternoon call.
***The online bookable appointments are for medical issues only. If you require monitoring or an appointment with a nurse or healthcare assistant for a health check or blood test, please call the surgery on 01706 346767***
The majority of our appointments are still face-to-face consultations but the introduction of telephone appointments means that there will be more surgery appointments available for you.