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Accessible Information Standard

NHS Accessible Information Standard

accessible information standard

The Accessible Information Standard is a way of ensuring that the NHS and adult social care is meeting people’s communication needs. The Standard seeks to make information easy to understand and available in different formats where people need this.

Aim of the Standard

The aim of the Accessible Information Standard is to ensure that people’s communication needs are known and met.

The Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need. This information should be accessible for patients, service users, parents and carers.

How we can meet people’s needs

  • Ask people if they have any information or communication needs, and find out how to meet their needs
  • Record those needs in a set way
  • Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met
  • Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  • Make sure that people get information in an accessible way and communication support if they need it.


If you have any communication/information needs relating to disability, impairment or sensory loss that you want us to know about, please speak to our reception team so we can record your preferred method of contact and ensure you can receive your health information in a format you can understand, for example large print.


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