Book an Appointment

Just follow the on screen instructions on the link below or visit the Patient Access website to register. Patients are able to book appointments in the comfort of their own home after the surgery has closed. This has reduced the number of patients trying to get through on the telephones at 8:00am when it is most busy. Please be advised that any appointment booked online may be telephone triaged by a clinician. When booking appointments using online access please try and be specific when stating the problem to enable the clinicians to signpost you to the most appropriate service. 

Contact your GP Online with patchs

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Appointments can be made by telephone, online (see below) or by personally calling in at the surgery during opening times
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

Please be punctual – If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Patients That DNA (Do Not Attend)

The surgery has a system whereby they monitor patients who fail to attend their appointments. If patients book appointments and continually fail to attend them without informing the surgery, letters will be sent to those patients and this may result in the practice asking them to register elsewhere. If you cannot keep an appointment, please cancel it as soon as possible and then that appointment can be offered to another patient who is in need of it.

Appointments

Routine

Appointments to see the doctor can be made up to three months in advance.

Telephone appointments

As a surgery we are constantly looking for ways to improve services for patients and a while ago we introduced daily telephone appointments, giving patients the opportunity to speak to a doctor on the phone instead of having to come down to the surgery. The doctor can give advice, give reassurance or make appropriate arrangements.

Many patients are finding this much more convenient as they do not need to take time off work or arrange transport/childcare.

You can book a telephone appointment two ways. Firstly, you can book by calling appointments on 01706 346767 and ask for a telephone appointment consultation that day. You will be asked for a contact number for the doctor to call you back. We are unable to specify a time and the call from the Clinician will take place either during morning or afternoon surgery depending on which you are booked in to. It is important that you are available to speak to the doctor when he/she calls.

Secondly, if you are registered to use Patient Access (online access) you are now able to book these appointments online. You will be prompted to enter a contact number and reason and the doctor will call you back.

Please be advised that the times shown for booking telephone appointments online are a guide only. You will receive a call from the Clinician that day from a private number. We cannot specify a time for this phone call only that it will be a morning or afternoon call.

The online bookable appointments are for medical issues only. If you require monitoring or an appointment with a Nurse or healthcare assistant for a health check or blood test, please call the surgery on 01706 346767

Urgent

Urgent problems will always be seen that day wherever possible.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Extended Hours

We are aware that some patients find it difficult to attend surgery during our current working hours. In order to improve our service to these patients, we now offer some early morning, evening and weekend surgeries. These extra surgeries are by appointment only. Patients are able to book them in advance. They are intended to help our patients who need to see a GP but find it difficult during the normal working day.

Unfortunately, this service is unable to provide emergency appointments or home visits. These will continue to be provided by NHS 111.

The “Extended Opening Hours” are held on Monday, Wednesday and Friday early mornings, Monday evenings (6:30pm – 8:00pm) and some Saturday mornings.

7 Day Access Appointments

Did you know that you can book to see a GP or Nurse at evenings, weekends and on bank holidays for routine appointments?

Appointments are available at four different hubs:

  • Rochdale Infirmary, Whitehall Street, Rochdale, OL12 0NB
  • Middleton Health Centre, Unit F1, First Floor, Middleton Shopping Centre, Limetrees Road, Middleton, M24 4EL
  • Heywood Phoenix Centre, Church Street, Heywood, OL10 1LR
  • Pennine Surgery/Littleborough Health Centre, Featherstall Road, Littleborough, OL15 8HF

They are open every evening from 6.30pm until 9.00pm and weekends; Saturday 8.00am until 6.00pm and Sundays 10.00am until 1.00pm.

To book routine appointments patients need to ring 0161 763 8292 which is the central booking line for all 4 hubs.

Text Reminders

The surgery offers a text reminder service for patient appointments and we use this facility to send out reminders for clinical requests such as cervical smears and smoking status. If you do not want to receive these reminders please let a receptionist know so that they can ‘opt you out’.  Text reminders can only be sent to mobile numbers so please ensure that you Inform us of any changes to your contact details.